Get App

FAQ

Most frequent questions

How do I create an account on the site?

To create an account, click on the  “Register” button on the homepage and follow the prompts to enter your information. When creating your account, please ensure that the name you provide is identical to the one on your National Identification Number (NIN) ID, as this will be required for KYC verification.

How can I top up my wallet?

You can top up your wallet by clicking on the “Fund Wallet” option in your account dashboard and selecting your preferred payment method.

Which payment methods are accepted?

We accept various payment methods including credit/debit cards and manual bank transfers. Dedicated Virtual accounts are for those who have completed their KYC.

How do I purchase airtime or data?

Once your wallet is funded, you can purchase airtime or data by selecting the desired network and amount, then confirming the transaction.

What are the codes for checking data balance?

MTN (SME) >> *323*3#
MTN (Corporate) >> *323*2*4#
MTN >> *323#
GLO >> *323#
AirTel >> *323#
Etisalat >> *323#

How much does KYC (Know Your Customer) verification cost?

The KYC verification process costs ₦100 and is conducted only once. This fee is required to complete the initial verification process and ensure compliance with CBN regulatory requirements.

How long does it take for airtime or data to be credited after purchase?

Airtime or data is usually credited to your account instantly after a successful transaction. In some cases, it may take a few minutes for the credit to reflect while unsuccessful transactions get reverted.

What should I do if I encounter an error during a transaction?

If you encounter an error during a transaction, please contact our customer support for assistance. Provide details of the error message and transaction reference number for quick resolution.

Is my personal and financial information secure on the site?

Yes, we take the security of your personal and financial information seriously. Our site uses encryption technology to protect your data, and we adhere to strict security protocols to safeguard your information.

Can I cancel or refund a transaction?

Transactions cannot be canceled once they are processed. Refunds are subject to our refund policy and may be issued in certain cases such as failed transactions or unauthorized charges.

How can I check my transaction history?

You can view your transaction history by logging into your account and navigating to the “History” section. 

What should I do if I have a question or issue not covered in the FAQs?

If you have any other questions or encounter any issues, please don’t hesitate to contact our customer support. We’re here to help!